Initial policy draft
Advertising Budget & Refund Policy
These initial policies should be reviewed for your campaign arrangements and applicable Malaysian law before commercial launch.
Separate funds
The management fee pays for agency services and is separate from prepaid platform advertising funds and any estimated advertising-tax provision. Any tax applicable to the management fee is treated separately.
Budget planning and actual spending
Daily budgets are planned amounts. Meta’s actual daily delivery can vary and may exceed the planned daily amount on an individual day. Daily updates report spending and performance. Estimates are not promises of exact platform charges.
Final reconciliation
After campaign completion, actual platform advertising expenditure and applicable taxes are checked against platform records and invoices. A final spending summary identifies prepaid amounts, actual charges and any remaining balance.
Refund of unused advertising funds
Unused prepaid advertising funds and corresponding estimated tax provision that was not incurred are refunded where applicable after final platform billing reconciliation. Refund method and timing are confirmed directly with the client; no fixed turnaround is promised in this draft.
Management fees and campaign changes
Management fees are not automatically refundable simply because advertising funds remain unused. Cancellation, delayed approvals and work already performed must be discussed separately, subject to the agreed arrangements and applicable law. Contact ADPULSE MEDIA through WhatsApp for reconciliation or refund enquiries.